Contact Us

All the products we sell come with comprehensive instructions.
If however, you experience difficulties using any of our products, please contact us at


Mead House
1 Spring Place

Tel: 01582 431000

Fax: 01582 488227

BioAcoustics is a trading name of NewAnglo Limited, registered in England and Wales No: 2950780

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Repairs and Service

When you make a considerable investment in a new product we want you to have the peace of mind that although they come with warranties of up to 2 years, we are always happy to provide a comprehensive and economic repair and refurbishment service to extend the life of your product.

A range of spares and accessories are also available and are shown underneath product details throughout our website. Whether you need an additional headset for a TV listener or just replacement ear-tips or batteries, we will be able to help you.

When contacting our helpdesk please have the model number and a brief explanation of the fault. In our experience the problem is not all ways what you first imagine and often may relate to how the item is set up. 

Christmas opening times

Our office is closed from 12pm on Wednesday 24th December and will re-open on Monday 5th January 2015.

Our last shipment date for orders placed online is 22nd December (to ensure delivery before christmas) Orders must be placed before 12pm

Order placed after 12 noon on the 23 December 2014 cannot be guaranteed for delivery by the 24th December.

Please contact us directly for confirmation.